Dish Network Lies, Overcharges, Shoddy Customer Service
Internet & Cable TV - Complaint
9601 S MERIDIAN BLVD ENGLEWOOD, COLORADO -- Let me start by saying I usually don't take the time to do this kind of thing...but if I can prevent even 1 person from entering into a "contract" with this "company"...then it's worth it!!!
I called to price check Dish Network's bundle of Internet and cable. I was quoted 65.99 for three months and in three months if I cancelled the freebies (HBO, Cinemax, etc) my bill would be approx $90. This was for Internet and cable! I said yes! They gave me a confirmation number (turned out to be bogus), took my credit card, and the rest is history!
Next day crew comes out and puts in cable only. My husband questions this and is told "no internet is on the order!". He called me right away and I said this is a misunderstanding. So I called DISH...I was told I didn't order internet. I asked them to get the recording (kept hearing that "all calls are recorded for quality")...me and the customer service representative talked about the internet installation several times. They then say ... "well, not ALL the calls are recorded". HOW Convenient!!! The confirmation number...that didn't work either!!! After 3.5 hours on the phone...being transferred, hung up on, one person telling me there isn't any internet options in my area (even though I already know there is), I asked to cancel all together...They tell me "you signed a contract!!!" LOL...yeah and I didn't get what I signed up for...I wound up getting someone that said they would send someone out to my house the next day, install for free, and would be 49.99/per month.
I gave in...fine. My husband works on the computer and we needed Internet! They come out and put up another DISH on our roof. Two DISHES!!! Two sets of workers traipsing through our house. We get our first bill...$218.00. They charged for installation, they charged us for a surge protector that was paid for when the installers were at our house, and they charged my cable at 65.99 (what I was told was to include cable and internet during my initial call). And let me add...that calling this company is a joke!!! They transfer you...no one can help you...most of them are in another country or came from one...they make excuses and when you voice your frustration they say "you signed a contract".
I told the last "supervisor" I talked to...yeah, I signed a 24 month contract...you think you got me for now, but I will tell everyone I know about this! I will never refer anyone to DISH and after the 24 months is over...you lost me as a customer for life! He also promised to send me an updated statement to my email by the end of today. Didn’t receive one. No correspondence and no adjustment to my charges on their website!!! To be honest…at this point… I'd rather sit at McDonalds and use free WiFi and order Netflix than to give my money to a "business" with practices such as this...Please...take my warning...don't get DISH!!!
(I left this part on the BBB website when it asked what the company could do to solve the issue) > I would like to be done with company all together on the grounds that THEY broke their own contract by not providing what they offered on 6/25/13. But this company's reputation precedes it and I know that will not happen. I want an updated bill with the $100.00 Dishnet activation fee waved. I also want my DishNet at 49.99 and not 59.99 like was billed. So that's $110.00 credit. I feel for this hassle I should also have my whole first month's bill waved...$0 balance! A girl can dream right...because working with group...is a nightmare!!!