Ikea Online Purchases - Still Waiting for My Online Order to Arrive - 3 Weeks Already!
NEW YORK -- This is with regards to an online order ($3400 total), made on Ikea.com in June 2013.
We are still sleeping on an air mattress surrounded by unpacked boxes. For three weeks, the order has been "in process". No updates. We called the 888 number so many times, I have it memorized. The call center staff are very rude and clueless.
During my last call (yesterday) I asked to talk to the supervisor, and when he reiterated to me that they "do not have an estimate of when my order would ship" (seriously, I asked, do you think it could be 2 months, and he said "possibly") - I asked him whether HE HIMSELF would still wait for the shipment, or whether he would cancel if he were in my shoes - and he said "NO, I PERSONALLY WOULDN'T WAIT". Can you believe this? Their own employee wouldn't shop with them.
Then, also yesterday, I received an email from IKEA saying that my order had shipped! They gave the phone number of the shipping company, and I called to find out when I would be receiving it. The shipping company told me that my order hadn't, in fact shipped! I called IKEA back, again waited and was bumped around by rude "associates", and finally was told that IT WAS A MISTAKE and the order HADN'T shipped!!!
Will be cancelling the order. Do not buy from them unless you can go to the store.