Sears Department Store - Ross Park Mall - No Longer Care About Their Customers
Sears Social Club - Complaint
PITTSBURGH, PENNSYLVANIA -- HMMMM, after the experiences my wife have had at the last 2 Sears stores (Ross Park Mall, Pittsburgh, PA and Shenango Mall, Hermitage, PA), normally don't mention locations, but not sure if all of them are the same way or not, but know these 2 are.
I thought Sears was considered a department store, but, after the last 2 visits my wife and I made, they are no longer considered "Sears Department Stores," they are considered "Sears Social Club." We went into the above Sears 1 week apart and you would see groups of employees congregating and socializing, oblivious to customers in the store. There would be no management in the social party, so it was not a small professional meeting, it was the Sears Social Club of Store Employees. When you ask them a question, it is like you are interrupting them and they get offended. Maybe they don't realize that without the customer they would not have a job, and maybe it is me, but I was always told that the customer is number 1, but, at least in these 2 stores, socializing amongst employees is more important.
It should be common sense (oh wait, there is not much of that anymore, lol), anyway, common sense would make the customer feel welcome, even if there is no common sense, I would think part of the training to be to emphasize that "CUSTOMERS ARE # 1."
From now on, whenever we go into a store, whether department, grocery or restaurant and we are not treated with respect, after all, we are the reason for their business, I will be posting it on here, as well as at www.my3cents.com . Maybe if enough people start complaining, these stores will see why they are struggling and learn that if they want to survive, they need to get back to the basic's and treat customers like family, not the enemy.
OH SEARS, YOU CAN DELETE THIS IF YOU WANT, BUT LIKE I SAID, I AM POSTING MY CONCERNS ON www.my3cents.com TOO!!