Choice Hotels - Confusing to Work With, Bait-and-Switch
CALIFORNIA -- While we love our Quality Inn in Anaheim, we joined the choice rewards program in April and have been HORRIBLY disappointed with the difficult customer service, lack of clear policies and general run-around. We signed up during a promotion that is we booked two stays we got a free night...but twice we tried to redeem the free night and both times were blocked by obscure policies and fine print, even though we called customer support before signing up, explained our situation and were assured we could get the promotion.
Difficult to talk to a manager, often get dropped calls while on hold, and generally frustrating--while the program looked enticing I would not recommend it because it's not worth the wasted time and the only thing I have gotten for my trouble is more promises of free things if I sign up for their credit card. Very disappointed.