Sunoco Gas Station - Damaged Our Car
Dodge Caravan - Complaint
LAKEWOOD, OHIO -- Our van was slightly shaking on the highway. Trying to fix it before further damages, we took it to Mr. Ralph at Sunoco. According to what he said, this guy has fifty years of experience. The next day, he claimed it’s already fixed after he charged us $335. He told my father that another $70 was for diagnosis, $50 to fix an issue with the brakes, and $100 to fix the shaking. That isn’t even $200, but when my mom went to pay him, he charged her without knowing how he closed the deal with my dad. We brought the van – unfixed – and instead of shaking, it stopped working completely. My dad talked to him about overcharging us, and he gave us $50 back after busting the van. He said he changed some specific part that he THOUGHT was the problem.
So the summary of this story is he charged us over $335 for breaking our van. He said I’m sorry, I don’t know how to fix it, only after charging us all this money. Thanks to another mechanic – who fixed it in less than two hours - the van is okay. If Ralph can’t fix a small problem like that, I wonder how he’s making so much money ripping people off.