WalMart - Terrible Customer Service
Photo - Complaint
SALISBURY, NORTH CAROLINA -- Upon arrival to the photo department there was not any associates. I looked around and found three associates talking and asked for help. None of the three were able to help or were to busy with their personal conversations. I approached another group of three associates to get some help. One of them actually took the time to point me to someone. The person she pointed to was able to help me and was actually very nice. I picked up photos that were sent on line and did not check before I left. I did return to get a refund or have them printed correctly. I returned to the store and spoke with a customer service attendant who told me that this would have to be handled at the photo shop. Upon arrival to the photo area explained the situation and was told I would have to do them again out in the photo area. I explained I had submitted them on line. He then looked up my photos and found where the photos had been cropped by Walmart and was unable to correct them. I then asked if I could just get a refund and have them done somewhere else. I was instructed to go back up front. I asked him to call customer service to let them know I had been told to come back to the front. Upon arrival to the service desk I was instructed to go back to the photo department for my refund. Upon arrival to the photo dept I was told I would have to wait on a managers approval. I made a comment that it was things like this that caused me to shop other stores. The associate promptly told me not to come back anymore. I made mention that I would gladly do business elsewhere. The manager did come back and worked through the refund. This is not my first bad experience here, so going forward I will shop elsewhere.