Sprint - Lawsuit
Collections, Customer Service, Managment - Complaint
GAINESVILLE, FLORIDA -- I started with Sprint Oct 7 2010 and canceled my service Oct 2012....when I spoke to a manager she advised me that I have prorated fees I was shocked because I wasn't never made aware of this after minutes on the phone she stated she will cancel my account and no fees or bills will be charges to my surprise a payment was sent to collections on July 2013....? I called and they stated I have to pay I don't believe this is fair because when you first start with Sprint they state it will be for 2 years. What most people assume is that what will happen is they will connect with Sprint January 4 2010 and their service will automatically end January 4 2012 but not that's not true they will continue to bill you. How in the hell am I being charged for a bill for October that I must pay in November when I canceled my service in October? Shouldn't my last bill be in October? I asked the manager today July 15 2013) if she have the recorded calls on file to show exactly what this person told me about me not having to pay any more money....she stated not all calls are recorded...that doesn't make sense, if someone takes you to court due to false recorded information how can you prove that...you can't....I
f the lady would've given me correct information on October 2012 that I will be charged still my funds wouldve never went to collections...they need to be held responsible for their actions...and their services is very useless do not make the mistake and connect with SPRINT.....