Sears - 3rd Refrigerator Delivered Damaged!! Poor Customer Service!!
Appliances - Complaint
HYANNIS, MASSACHUSETTS -- I Purchased a new refrigerator approximately two weeks ago at the Sears in Hyannis Mass., I ask for a morning delivery as I work in the afternoon and they scheduled an afternoon delivery so I got someone else to work for me losing money For the day The refrigerator arrived they placed it I examined it and found that it had to gouges out of the side. I returned it and they promised a new one within a few days again I requested a morning delivery and got an afternoon delivery more missed work. They took the refrigerator off the truck remove the box and it was damaged also another refrigerator return with the promise of a new one coming within a few days. The third one arrived this morning I had my two adult sons here to witness the dream I had that this went to would be damaged and guess what ...it !! Deliveryman said they must be picking them up with a fork lift in the warehouse and putting too much pressure on the sides. I am expecting a pre-inspected (at the warehouse) refrigerator tomorrow, let's see what happens. Meanwhile the only compensation I have been offered is to keep the damaged refrigerator and they will take $100 off the bill. Might I add I paid $69 for delivery, Home Depot is free. That's where I will be buying my appliances from now on