Emco By Andersen - Totally Awful Storm Door and an Even Worse Customer Service Department

EMCO 200 Door - Complaint
Review by fsouza31 on 2013-07-15
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
From the moment this door was installed, the enclosed screen did not work well and was a problem to get retracted which in turn caused it to come out of its frame on the sides so that it did little to keep bugs out. Now, after two years, the screen had retracted so that the first time we used it this summer I had to pull it hard to get it down, and now it won't retract.

Finally, I decided to replace it and hoped for a coupon, credit, something toward a better quality Andersen door, but I have discovered that the company doesn't really stand behind its products and wanted me to instead purchase a replacement for the screen that never worked anyway instead of encouraging me to step up to a better (and more expensive) door made by their own company...I think it is time to look at Pella or Larson as an option...

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