American Home Shield - No Hot Water for 3 days
Claim - Complaint
DULUTH, GEORGIA -- We've had American Home Shield for over a year. Of course the first year was great because we paid them on time every month and nothing broke down. As soon as we renewed, our hot water heater had a leak. They sent out a technician, who complained because he had to leave his date on a Sunday night to repair our water heater. The unit worked for a week, then shutdown completely. We now have no water pressure or hot water. When we called AHS to request that some one come and fix it, the contactor they serviced couldn't come for 3 days. We asked them to refer us to another contractor and they refused b/c it was "within guidelines". Apparently having no hot water isn't considered an emergency. I'd like to see them go 4 days without a shower and see if they change their opinion. We asked if we could get another company that could come sooner, they said they wouldn't cover that.
Talk about customer service....... If the first guy wasn't so concerned about his date, he might have fixed it right the first time. Needless to say, I won't be renewing this contract again. I reported them to the BBB, hopefully, I can cancel and sign up with someone more reputable.