Hotels.com - Price Match Guarantee Is Bogus
Emails with Customer Support - Complaint
Booked a room for 2 persons at CDG (Paris) airport. A few hours later I found another web site advertising room for 2 at the same hotel for $43.47 less. Filed a “Price Match” request on Hotels.com and send them all info requested.
When I received a reply I was informed that my request was rejected because the lower price was for a different type of 2 person room.
When I checked into the hotel I took a picture of room prices and sent it to Hotels.com. The price posted for a 2 person room was the lower price. The price I paid was for a family room. They have only one price for a 2 person room. Don't know where Hotels.com came up with the story that I had booked a “different type” of 2 person room.
Also they stated they couldn't verify the date for the advertised price: The dates were pictured on the photo and I told them to look at the time stamp of the photo. Still haven't heard back from them 2 weeks later.
Lesson learned: Next time I will go directly to the hotel web site and save some money. The price match guarantee offered by Hotels.com is a scam!