Ashley Furniture - Five Year Warranty for Over $300.00 but Won't Honor It
Recliner Rocker - Complaint
SMITHTOWN, NEW YORK -- I purchased two couches and one recliner from Ashley. The salesperson told me about the "wonderful" "Protection" policy which cost over $300.00 but they assured me that this would protect my furniture for five years! No matter what! After one year and two months the rocker frame began to bend and the leather was turning white. They send a repair man who moved the chair in the middle of the room said it was rug stuffed the seat on one side with stuffing to give the alusion of being straight and let.
When I sat in the chair and tried to recline...I nearly broke my neck the chair fell apart. Ashley will not stand behind Guardsman (the wonderful protection company. Guardsman said it will not replace the chair they told me it was unfortunate I did not stab it with a knife they maybe they would be able to replace it. As far as I am concerned Ashley should go out of business. I have been stressing and not have escalated this matter to the Department of Consumer Affairs. Fed Up in New York