Being Told Different Things by the USAA Adjuster Versus These Customer Service Agents
Homeowners - Complaint
MARIETTA, GEORGIA -- DO NOT USE USAA!!! I have been a loyal USAA customer for 24 years insuring my home and cars with them until now. My home was hit from the June tornados in Marietta, GA and I have still not gotten a settlement and it is mid-July. The adjustor produced a breakdown estimate from all the repair invoices, which covered the actual cost of repair and replacement and it was a done deal, or so I thought
Now I am receiving calls from different customer service reps saying that the original adjustor's estimate of $8,732.49 is now down to $800! How did that happen? It seems that the adjusters department does not communicate with the other departments, as I have had the adjuster assure me the entire time that it will be taken care of, I keep getting calls from different customer reps saying otherwise!
This does not even come close to covering any of the loss that I had and have already paid out of pocket for! I can't move forward and I am broke for covering a minute cost from the damage just to get by to the next day. They have lost their credibility and I will be looking for a new insurance company after this!