Jiffy Lube 862 - STRIPPED OIL PLUG CAUSED SEVERE LEAK
Oil Change Service - Complaint
HIGHLANDS RANCH, COLORADO -- On July 10th used a $19.95 oil change special coupon and I had my oil changed in 2006 Honda Pilot by Jiffy Lube 862 which is owned by the Enitor Group, LLC. Prior to service I did not have an oil leak. In the course of service I was notified that my brake reservoir lid was not on tight. They said I could have air in the lines and made me concerened that I could have a problem. Since I had the brakes done recently (by Brakes Plus) I thanked them and said I would take it back to them,.
Ironically what the Jiffy Lube service person failed to tell me was that there was a problem with the oil plug. After they finished the work I was still not made aware of a problem;. The pink service invoice they provided me did not have any notes in the service comments area what so ever!. The next morning when I went out to my car, I had a 3ft oil leak in my drive way". I called the store and spoke with an assistant manager named Nick.
I took my SUV back down and Nick then told me the oil plug was stripped and blamed it on the previous service center. Then he showed me their work order neatly printed out with notes in the Service comments that the "Drain Plug Stripped PTS". Then I showed them my copy. Mine had the information pushed up all the way into the service checklist section which I didn't see.
So to recap-they never mentioned the plug problem and tried to hide the fact in the invoice notes. Pretty clever I'd say. Nick offered to try and tighten the bolt but it still leaked. Since the manager was not there I would have to come back on Friday
So first thing Friday I went in to see the manager Nate. I asked why I had not been made aware of this before they finished the work. All the service centers I've discussed with this said their policy would have been to stop. Secondly they all also said that the likely hood of it not leaking sooner was highly unlikely. The fact that the previous oil change was completed 9 months and 5000 miles earlier leads you to think so. He apologized for not making me aware of it but refused to accept any blame or provide any retribution.
I then took the car up to Brakes Plus and tried to have the pan retapped for $80 but unfortunately it still leads. So now I have to have the pan replaced. I've had three bids so far ranging from $700 - $1000.
So my $19.95 oil change is now going to cost me................ONE THOUSAND DOLLARS!?!?!?