Comcast - Talked With 7 People - Disconnected 5 Times
Technical Problems - Complaint
ORANGEVALE, CALIFORNIA -- I have a problem with very slow internet connection for several months. Called to get help today and talked with 7 different agents with no resolution. Disconnected 6 times with only 2 call backs and those calls were disconnected. Had to tell same story, over and over again, when account had notes. Was close to resolution when disconnected again.
Final call was told to call back after outage problem was resolved. I didn't have an outage and have had a problem for months. One customer service agent had narrowed the problem to a line or modem problem, which was in the notes. I was told by recorded voice I was one of Comcast's most valued customers and by each agent they were happy to help me and by two they would call me back whenever we were disconnected. Not true or authentic or trustworthy. Time to consider another service.
And at the very least Comcast should call me back to resolve a problem that is with their line or modem.