Denny's Restaurant - Deplorable Conditions
Food and Equipment - Complaint
LAFAYETTE, INDIANA -- We went to Denny's for dinner and my grandson was seated in a booster chair. All of a sudden he went head first to the floor, seat and all. Luckily he was not injured. We found the strap had not been buckled because it was broken. They said how sorry they were and got him another seat (that worked). Next our meal was served and my granddaughter was eating chili and bit down on something strange. She pulled it out of her mouth and it was as piece of plastic from evidently a sack or something that had fallen in her chili. They did not even come to say anything to us, just that she talked to the manager and they would credit for her bowl of chili. I filled out a complaint form and truly expected to hear back from them. We had to pay for our full bill and not even an apology for the seat or the chili.
What can be done about such things? I do not believe in law suits, but I believe in fair treatment. This was VERY unfair as our meal was ruined by my grandson's fall and scare and the the soup was the topping on the cake.
Obviously we left without hardly eating and paid a big price for it. The date was 6/28/13 at Denny's in Lafayette, IN on 4260 South St.