Would Not Take FREE Items From Best Buy
Electronics - Complaint
ASHEVILLE, NORTH CAROLINA -- I bought two items and the extra warranty/insurance that went with them. One worked for 5 days and the other a bit longer. When I contacted Best Buy, it became a 2-year process; literally, the store manager would tell me one thing then another. I called the home office & got no where but was promised a gift card for my problems. ha! I never got the card
Long story but I was told two more times a gift card would be sent for my problems (Not to cover the expense of the items I bought but to try to appease a disgruntled customer). Again - never came!
I gave up which I'm sure is what they wanted but after two years it wasn't worth it. I spread the word to everyone I knew b/c I think word of mouth is the best advertisement. Some people laughed and bought from them anyway - well guess what - they had the same lousy customer service. Bottom Line - I'll pay extra before I would take anything FREE from Best Buy! Worst service I've ever encountered!