Progressive - My Claim Representative Lied and Blamed Me for the Accident!
Auto Insurance - Complaint
LOUISVILLE, KENTUCKY -- I was involved in an auto accident with a University of Louisville work truck. The police that responded to the accident were the University of Louisville police. The police report was entirely messed up and wrong and had flat out lies in it. My claim representative never contacted me about my claim except to take a recorded statement the day of the accident.
After months of trying to figure out the outcome of my claim I gave up. Eight months later I found out that I was blamed for that accident. And my insurance was going up $75 a month. After calling Progressive and getting information I learned that my claim representative lied in her report saying that she had contacted me and that I accepted blame for the accident. That conversation never took place!
I asked for an investigation of the accident and of the claim representative. I don't believe anything was ever investigated. They did read the information from the police report back to me and upon doing so were very puzzled at what it said. They agreed that it was a conflict of interest for the University of Louisville police to do an auto investigation that involved one of their vehicles. They also struggled to understand the report because of the inaccurate information that was in it.
Nonetheless, Progressive refused to do anything for my policy and said that I would still have to deal with the increase in rate. I have been with Progressive for over 10 years. That's how they treat their loyal customers. Well that is garbage. Progressive is garbage.