A&E Factory Service - No Show
Customer Service - Complaint
NEW YORK -- Original appointment was set up through Kitchenaid customer service. Around 12:30 I called A&E, and was told that the technician had a death in the family and that they would have to reschedule. Even though they didn't have the courtesy to call me, I gave them the benefit of the doubt.
For the re-scheduled appointment, again A&E called the day before to say that a technician would arrive between 8-12. I took another day off from work and waited. This time at least they called me, around 10:30, to say that the technician was out sick and that they can't get anyone to fill in. So we had to reschedule, again. The customer service representative agreed to give me the first appointment of the day.
Later that day. I got a recorded message from A&E to call and reschedule my appointment. When I called, the customer service representative said that the new date needs to be changed, but he didn't know why. When I complained, he agreed to leave it as scheduled. When I told him that I was promised the first appointment, he said he can't guarantee it. I asked to speak with a supervisor and was transferred to a line that kept ringing for over 10 minutes. I finally hung up.
I called Kitchenaid to ask if they had any other companies that do warranty work. Needless to say I'm not giving A&E a third chance.