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Vocelli Pizza - I heard "F" words through the phone by store's manager

Complaint
Review by elijah202 on 2013-07-17
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
FAIRFAX, VIRGINIA -- I ordered 7 Large pizzas on 07-16-2013 for my company meeting. One of managers said "did you get discount from the Pizza Store?" I didn't. So I called the store and asked "Can I talk to manager?" He said "he in not here" and hung up! I was so angry and called him again. same guy received the phone. I complained about his attitude and I explained I just want to know I can receive discount price.

He said "How much do you want?" I said "I don't know, you can tell me how much percent will be discounted". He said "give me your phone no, my manager will call you" so I gave my telephone number. but he said "you say too fast. I can't get it" and hang up the phone again. I got mad! I called him again. the guy received phone and yelled at me and said "F" words continuously and hung up the phone!!! Because of company meeting, I couldn't call him again.

Instead, one of my co-worker called him to know how he explain about his behavior around 2:30pm. He excused his behavior through the phone. he said I started to use bad words first. he is really liar.

I was in the office with workers, and I couldn't use such bad words. I complained through the store's website on the same day. But I didn't receive any apology from them yet.
Comments:1 Replies - Latest reply on 2013-07-18
Posted by FoDaddy19 on 2013-07-18:
Unless the company already has an agreement with the pizza place. Calling back and requesting a discount after you have already placed an order is very tacky IMHO.

Also different places have different standards for employee behavior, I've worked for places ( a white water rafting company, and a auto body shop) where strong language was perfectly acceptable in eyes of both the employees and the owners. I've also been a *restaurant* in the outer banks where there is a warning on the front door stating that if you have a problem with profanities and/or have young children, then you might not want to eat there. The point is different companies have different standards. Generally speaking, yes, most companies, especially publically traded ones and/or chains do have pretty specific rules about vulgar language, but some smaller private places are a lot more lenient about that sort of thing.

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