Vonage Complaint - Does not stand behind product
CHICAGO, ILLINOIS -- We've been a Vonage customer for over 1 year now. Up until now we have been pretty satisfied. Recently our phone stopped working. After wading through their customer service phone maze I finally got to speak with a rep. We went through the standard steps to try and get our service working again. No luck. It was determined our Vonage modem is defective. Okay, so I asked when they could send me another one. I was then told I would need to go to a local store and buy my own! I asked for clarification.... I did not think that my service/modem should be my expense. On top of that, I felt the device should have worked for longer than 1 year. I was informed the Vonage modems have a 30 day warranty. Wow, way to stand behind your service and products.
When I told them I would be cancelling my service since it is cheaper for me to go with a new company than purchase a new modem, I was told there is nothing they can do, and I was welcome to cancel.
So be it Vonage! I'm sure your heard the old saying that it costs twice as much to get a new customer than keep an existing. Well good luck paying twice as much to replace me as a customer!