UPS Delivery Decision Up to Driver!!!
Second Day Delivery - Complaint
BELLEVUE, WASHINGTON -- I printed out email notification of package delivery to me and included instructions to go next door for required signature (I made arrangements with neighbor on both sides of my house to accept package and sign of it as I am not home during day to sign for package. Neighbor to west is 40 feet away, while neighbor to east is about 100 feet away.) Then I "Scotch" taped the note to my front door with big red letters "UPS".
When I got home, the note was on the ground. In its place is UPS InfoNotice from UPS Driver of failed delivery.
Then I login to UPS live chat to learn that the driver has final decision on what to do with package if receiver is not home! So from my take, the driver decided he did not want to walk another 40 feet to get a signature from my neighbor. So now they will have to come back tomorrow. That is how company loses revenue with this kind of mentality.
Went to LinkedIn to see if I can find UPS execs to talk with. None!!!! You can find other execs from Hotels and other service companies but not UPS. This this a service company correct and the execs are so afraid of people complaining to them that they are not accessible to their customers? I had a very poor experience with Holiday Inn and contacted their CEO and had the issue resolved immediately. That is service and I have since then used Holiday Inn as my first preferred hotel (not as nice as Hilton or Marriott but I know if I had problems with HI I can reach out to their execs to have resolution.) They gained my business and hundreds of nights the last 5 years.
I think most businesses have lost sight of what service means.