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CompUSA Complaint - CompUSA going so low to make money
Complaint
Three months ago, I purchased a laptop opening a credit card account CompUSA offered at their store. It took me about an hour to select a computer, adn the clerk kept reassuring me that if I didn't like it, I had 21 days to bring it back and I would get a full refund. I took it back the next day, and they pointed at a small sign on the counter table where precisely my computer box (larger than the sign) had covered it the day before. According to it, open computer boxes only get store credits. The clerk added, why I had opened the box if I was going to bring it back. Well, if I knew I going to bring it back, in the first place, I wouldn't have purchased it. And the clerk accused me of opening the warranty box, which certainly I did not open because I had been told explicitly by another clerk the day before not to open it, and I wasn't going to keep the item--why would I open the warranty papers? The clerk literally tried tearing the package in front of me saying that I had opened it. I told her it was completely sealed it, and NOT to break it open herself. This is how far CompUSA people are willing to go to make money. When I complained to the store manager, very politely and poised (because I know that showing emotion under such a circumstance, only fires back) the guy kicked me out of the store. At any rate, the second complaint is that CompUSA is so desperate to make money that they will openly cheat the customer. I made a monthly payment over the phone on the store credit card paying an extra $15 fee to have the payment go through the same day. Because of a number of fishy practices I had encountered previously, I actually called back that day with the confirmation number to verify that the payment went through. They assured me that the payment went through. The next month, when I got my statement I saw that they had charged me a penalty fee of $25. I called to inquire about the fee, and they said that they did not receive the payment. I said I even had a confirmation number that the payment went through, and asked whether they could remove the penalty fee. They refused. I have never seen anywhere else such a dishonest business practice. I have other very unpleasant experiences with this store/company, but I'll keep it brief.
Comments:
Posted by tander on 2006-03-15:
I've never shopped there for computers or anything else, do you mind me asking what kind of computer you bought, that you weren't satisfied with?
Posted by Ponie on 2006-03-15:
Sorry to hear of your perceived problem. I've had very good luck with CompUSA. That's where I purchased my desktop and printer. Because my ISP was battling with the store, each blaming the other for not being able to hook up to the Internet, the tech from CompUSA made 3 trips to my home until I was finally up and running--there was no additional charge for the 'house calls.' Don't know how their credit cards work because I paid $1,850 cash for my system. With that background, if I ever need another computer, CompUSA gets my money.
Posted by dsmith68 on 2006-03-15:
"When I complained to the store manager, very politely and poised the guy kicked me out of the store." - There is something missing from this story..
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