Time Warner Cable - Charged for Movies We Had Blocked
MT STERLING, OHIO -- Having a 13 year old boy in the house we had all the adult pay channels blocked on our box when we set up our service.
A few months later we got a bill for over $700 in adult OnDemand movies. all were ordered on the same day.
I called TWC and the woman was so very rude. I asked her to look at the full list and 100+ movies ordered more than half were the same movie ordered multi times within minutes. I asked her "if I ordered the movie why would I order it 20 times?" she said "I don't know sir I don't watch those kinds of movies."
She then tells me that down the list there is a note that several hundred more were ordered on the same day but they were watched for less than 5 minutes so were were not charged for them and they were already doing us a favor by removing those charges.
So, after some more back and forth, I asked to talk to her supervisor and she proceeds to tell me that I WILL PAY THESE CHARGES and there can't be anything wrong with the box. No one can tell me how I get charged even though there is not on file that all these channels are blocked on their end and still are blocked when I check on the box.
In the end, I canceled my account waited a week and had my girlfriend open one in her name. I got a new box with the same blocked channels and didn't have the issue again. We have had many many many other issues but this was by far the worst.