National Car Rental - Great Customer Support & Rep Initiative
Rental Desk - Compliment
ORLANDO, FLORIDA -- I booked a full-size car with National via the link from AARP. The booking website asked about the primary driver, so I entered my partner's name and info. I also indicated that I --not my partner -- would be paying for the rental.
When we arrived at the rental desk, the agent at first said I would need to pay an extra $50 per day for the 'additional' driver. I pointed out that only my partner would be driving, and I had indicated so on the booking website. After a few spirited but polite exchanges, she waived that extra-driver fee.
I had zero issues with the rental. Upon return, 2 friendly National employees greeted us, and one of them walked us to the terminal.