Maytag - Worst Customer Services I Have Ever Dealt With
NEWARK, NEW JERSEY -- On Feb 13, 2013 purchased a refrigerator form Home Depot. On June 24 the piece of crap stoped working. I made a phone call to the warranty company about a problem I was having with my Maytag refrigerator that was not cooling. Home Depot transferred me to Maytag and Maytag transferred me to a local warranty company to come out and look at our refrigerator.
Dan Mark Appliance representative came to inpect the refrigerator and found the the compresor was no good. I asked him how does a compressor fail in such a sort time let me guess made in China jokingly. He said this is common with this manufactor. I said really I wish I knew this before I bought this $850 pile of junk. After waiting for a week I decided that the service company was not coming back to resovle the problem.
On July 9th I called back and they told me it would be another week before the part comes in. July 18th I have to call again to find out where the part is. Oh no one called you? It should be there around the hours of 2-5pm. Thanks for nothing. The Fridge got repaired at 3:30pm that day. At this point my food is spoiled and I asked for reimbursement. Maytag says they are not resposible for the food. It's not covered in the warranty.
I called the warranty company again and reminded them that I had been without my refrigerator for more than 15 days. I was told that they were still looking into the matter but this is my thought DON'T BUY ANY OF THEIR PRODUCTS LOOKS LIKE THEY ALL SUCK.....
This has convinced me that I will never purchase an appliance or a warranty from Home Depot again. I will not hesitate to let anyone know of the experience I have had with the warranty company contracted by your company.