5 Jenn Air Appliances for Kitchen Remodel, Big Mistake!
Jenn Air Kitchen Appliances - Complaint
When we remodeled our kitchen in June/July 2012 we chose to have all Jenn Air appliances because we thought they were quality. Big mistake, I would never use them again or recommend them. We bought them thru our local "Quality Maytag Dealer" and the company was Ok although there were delays in getting the range and refrigerator from Jenn Air but that wasn't their fault. Eventually all four appliances (dishwasher, gas range, French door refrigerator and range hood/back splash) were finally installed. Then the problems started!!
Within a couple months our top of the line dishwasher started to leak big time! The local dealer replaced a "loose connection" but then it leaked even worse. So they replaced the "entire pump" (it seems there was some 'design flaw'. That fixed it for a couple months and then everything stopped working and they had to replace the "entire electronic unit"! So, less than a year after it was installed, we have a 're-built' unit that was out of service for more than 3 weeks and took 5 visits to repair.
Now the refrigerator is acting up. It started leaking water because the plastic tray that holds water when it defrosts was broken! It was replaced (after 2 visits) and then a persistent noise was occurring every time the compressor when which on that was tracked to another broken plastic part . We're now awaiting that part and of course another, 4th visit to install it.
We had to have them return to adjust the flame on the gas range, which by the way is the 4 burner with the "griddle" which is really bad and totally useless. Doesn't heat hot enough to really make it effective. An awful mistake on our part buying this particular model. The only appliance that is working well is the range hood which is very good. However, we're holding our breath for when it goes out.
BOTTOM LINE, it appears Jenn Air has been living off its reputation for some time and it's kitchen appliances are definitely first rate, dependable and quality products. We would NEVER buy them again.