Don't Believe Mattress Warehouse Salesmen
Serta Adjustable Bed - Complaint
GAITHERSBURG, MARYLAND -- The store manager, Amit, made promises to get the sale but the delivery men refused to do what had been written on the order. They were rude, careless and uncooperative. They said the salesmen will say anything to get a sale. They took the $3000 Serta adjustable bed back the same day. Amit refused to reverse the credit card charge which had not even been posted yet. He said their policy is to go through channels and eventually refund my money, taking as long as THREE WEEKS.
This store will lie to you about everything. They will fail to tell you there is small print on the reverse side of the sales agreement. Be sure to read it and modify it to state that you will get an immediate refund if delivery is unsatisfactory. Write that the contract is void if the product ordered is more than 24 hrs. later than the promised date or is damaged, incomplete, partially delivered, or incorrect, and you will accept no substitutions.