BMW - Poor Service Followup
Service Department - Complaint
ANNAPOLIS, MARYLAND -- We live in Salisbury Maryland which is about 90 miles from Annapolis where we purchased a new 2012 BMW 328i about 0ne (1) year ago. The car now has less then 10,000 miles on it and has not had it's first service requirement as of yet. Last week there were torrential rain storms on the Eastern Shore and we were driving the car during these storms. Salisbury quickly closes streets that are flooded and the streets have what you would expect regarding wetness and puddles. On one of the main streets, the car started missing, and the engine light came on as well as a warning notice, "engine malfunction Drive Moderately". We drove the car home and parked in the garage for several days thinking that maybe the electronics got wet, but the error messages did not go away. We called BMW service in Annapolis and they said bring the car to Annapolis. After much discussion, they finally had me call BMW road service to haul the car to Annapolis. They called me the next day and said that water had got into the engine and they recommended that I change the air filter and the engine oil. I told them go ahead since it was under warranty, they then stated that it was not covered under warranty. After discussion with the service representative for 10 minutes, I told him to have a manager call me. The next morning, (No call from the manager), the service representative called again and stated they changed the oil and filter, but they still had the error message. He said they checked it out and found a rod was bent and the car needed a new $21,000 engine, and by the way it was not covered under warranty. I asked why, and he stated that this was flood damage. I asked how high the water would have to get to have this damage, and he stated up to the windows. Since he had the car I asked, "Do you see any signs of a water mark, or indication any where on the car that water even got up to the floor boards?" The answer was in the negative. My next question, "You mean to tell me I can't drive a BMW in the rain? No response. I said have a manager call me. Well 48 hours later, still no call, they have the car, and I am absolutely frustrated. This is my 3rd BMW, and it will be my last, as well as letting all my friends know of this great experience.