Metro PCS - Where's My Rebate??
Galaxy Phone - Complaint
SEMINOLE, FLORIDA -- Back in March 2013, I went to Metro PCS to buy my son a new Galaxy phone. (I have been a faithful customer for years) The store owner assured me I would be getting a $70 dollar rebate, one $50 dollar Metro card and another card for $20. She even filled the information out for me and said "just put a stamp on it and mail it"
In June I went to the store to pay my bill and asked about the rebate. This very lazy guy looked in my account and said "you have to wait till June is over, these take time".
So now it's July 17th; bill is due, I go in to Seminole Mall to pay and yet again, a completely different girl is sitting there. I paid my bill and asked about the rebate. She said there have been a lot of people having problems with their rebates and gave me a # to call cause she had no clue on how to solve problems!!
I'm at home on the phone with the happiest guy in the world who would do everything he possibly could to give the best customer service possible....he transferred be to the Rebate Dept.!! Now this Dude took all of maybe 5 minutes to look in my account and notify me that the rebate is invalid because this was an upgrade. ** I want my $70 rebate!!!** This is a lot of money to me and I never would have purchased the phone in the first place!
Why O Why does the right hand not know what the left is doing?!! And Why O Why is Metro PCS so full of AMERICAN GREED??