Representative Gave Me False Information When Setting Up My Wireless Service With Verizon Wireless
WILLIAMSON, WEST VIRGINIA -- When I was getting service with Verizon Wireless (over the phone ) I clearly asked him if the plan I was going with was Roll Over minutes. He clearly told me Yes. So I went with the plan knowing I was going on vacation to my son's in August so I would have enough minutes for the week I was gone.
Now today, due to having a problem with my cell phone, I had to call Verizon and get another phone set up, which I already had, I did not purchase the phone from Verizon, it was given to me, so while on the phone with the Verizon representative I asked how many minutes I had on my phone, I was told that on the 25th of this month I would have 450 minutes. When I questioned where my other minutes were, I was told that I didn't have them because I didn't use all of them, I had used 19 minutes.
I had not planned on using all those minutes that I paid for, I wanted the minutes to build up. So I have paid 145.00 dollars for 19 minutes. Verizon says they can't refund my money to me that it isn't their fault I didn't use them. But as I said, I didn't intend to use them until I went on vacation...Now, if a representative lies to you and tells you your minutes will roll over and you don't know any better, and you trust what they tell you then I feel Verizon owes me a refund back for the money I paid to them and got no use out of it. I was on the phone for an hour with Verizon today and nothing got resolved.
So I plan to talk to an attorney about all of this because I am a 62 yr. old widow, and on a set income and I can't afford to pay for something I don't get any use out of it.....And I also am going to make printouts of other complaints online that I have read and take to my attorney with me......and oh, by the way, I have a witness that heard the man from Verizon tell me I would have roll over minutes...I had my home phone on speaker as we were getting my service set up.
So BEWARE of VERIZON they will Lie to you and Cheat you out of your MONEY...
Thank you very much....
Peggy L Shermer
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