French Door Fridge - Complaint
BENTON HARBOR, MICHIGAN -- The icemaker on our Whirlpool French Door fridge died for the second time--days out of warranty. The service guy from A&E was helpful--he found a replacement icemaker alert for our model. He explained that manufacturers often issue replacement units when there's a known problem. In his experience, these types of icemakers are notoriously bad.
Since we had the same issue during the warranty period, I tried Whirlpool's customer service line -- a total exercise in frustration. The supervisor was a broken record--we have no record of a "rework" for your model & serial number.
My advice? Look for a model with a really low repair record. Meanwhile, we'll be filing a claim under the credit card extended warranty protection, and maybe going to the division of consumer affairs. Seems like a 'lemon law' situation.