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Atrium Windows - Low Quality Windows, Worse Customer Service

Vinyl Windows - Complaint
Review by G.goodman on 2013-07-19
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
DENVER, COLORADO -- I bought a new home that had Atrium windows installed two years ago.

If a casement window is left open for more than a few minutes it warps. The warp is so bad that the latch mechanism will not engage. The top of the casement remains open 1/4 inch allowing wind, rain and snow to enter.

Atrium eventually dispatched a service person who told me to "keep the windows closed". He also showed me the only way to fix the window was from the outside and push against the top of the window.

Nice thought, doing that from a second story in the snow, ice or rain.

My complaints to management go unanswered. It is near impossible to speak with anyone at the corporate HQ. Local staff has completely turned over during the past year and lost all notes on my account.

The problem is going on two years now. I still have windows that will not close, have broken latch mechanisms and warped frames.
Comments:1 Replies - Latest reply on 2013-07-20
Posted by BigAl on 2013-07-20:
It certainly seems as if the installation and not the windows is the problem.

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