Wendy's - Just an Informative Statement
ARKANSAS -- I work at Wendy's and I've been reading several of these Wendy's reviews to compare my work experiences with customers and other employees. There are are several complaints. To start, I just want to say I don't intend for anything written in here to be derogatory or negative. Here are some things I want to inform the public about in not only Wendy's, but fast food in general.
1. We are not ALL lazy idiots. Personally, I am working 30 hours per week, while maintaining a 4.0 GPA in nursing school. A coworker is finishing up graduate school with a 3.8 another is in engineering school, doing quite well. Another is doing well in her sophomore year, and another will soon start college to study biology. My manager has a bachelor's degree in management.
2. My specific Wendy's is quite strict. We are trained to make the customer our top priority. We are currently in a three week streak with zero complaints. Our last inspection? 96/100. I personally cleaned the dining room the night before, and not a single point was deducted from it. The four we missed were due to minor performance errors such as dumping the left fry basket into the right fry bin. We are also trained to go out of our way to satisfy a customer, which we do. You want fresh fries? No problem. You want a salad without a certain ingredient? No problem.
3. We're not perfect; everyone makes mistakes. We're on timers, which makes the job a little more stressful. When you're being rushed, it's easy to make mistakes, but we fix them. If we slowed down and did the job with meticulosity, it would no longer be fast food. Sometimes we will sell some product, so we cook more to replace it. Occasionally a massive amount will be ordered among several different customers, resulting in some waiting. Our apologies.
4. Here's some procedures I saw being questioned: Salads are prepped fresh every morning so if you got a rotten salad, someone isn't doing their job of throwing them out. Every ten minutes we have a timer that sounds, reminding us to stir chili and cheese, sanitize all stations, manager do a walk-around, and wash your hands if you're available to do so. Everything that is cooked is on a timer. Our chili has a certain recipe, so if your chili was below standards, someone didn't do their job. All food has a hold time. When the hold time expires, you're required to throw the product away.
5. Being nice and communicating clearly will help the accuracy of your order and your service. No matter how belligerent you are, we are required to "be nice," so please, help us out with a little respect. Don't get me wrong, some customers are great. At the drive thru, speak at a medium volume. We can't hear whispering, and yelling requires is turning down our head sets. If we repeat something, it's not because we're too stupid to get your order, it's because we are just checking to ensure that your order can be filled as accurately as possible.
6. Remember, this was informative, not derogatory, so please don't leave any derogatory comments. Also, I'm sorry to anyone who has had a bad experience at Wendy's, I thought all managers were required to train their crew properly like mine.