HOUSTON, TEXAS -- I went to JC Penney today to replace the battery of my watch. Prior to going to the store, I asked what is the best day and time to go. I called yesterday, Friday, and I was told that tomorrow (meaning today, Saturday, July 20th, 2013) I can come after lunch. I did exactly that. At first, the sales lady said she cannot take care of me because her keys to the store were not working, and asked me to come back in 30 mins. When I came back, I was told that they do not change batteries on weekends because it is so busy. I don't know what is their definition of busy because there is no line in the jewelry department. Anyway, I was told I can leave my but they do NOT want to give me a receipt.
The sales lady and the manager said that there's plenty of cameras in the store, that should be enough proof. I spent almost two hours pleading with them to change my watch battery since it doesn't really take that long. IF they CHANGED THE BATTERY during all the discussions we had, they could have probably changed 5 watches! My mother, my brother, my niece and my husband were just silently watching nearby.
I dropped the clothes that I was about to buy, my mom dumped the set of pearls that she was about to buy, my husband returned his shirt, and my brother did not even bother looking at the cuisine art mixer that he wants for his birthday. All in all, they probably lost at least $800.00 sale that day. We went to Dillards across the hall, they have great items with reasonable price, and most of all, excellent customer service! Bye bye JC Penney, you can sink with your lousy staff.