Pep Boys - Brake Inspection and Possible Brake Repair
Service - Compliment
CHATTANOOGA, TENNESSEE -- I took my car there for what I thought was going to be a $200.00 repair to my brakes and rotors. When I arrived, the service manager said he would do an inspection first. After that much to my amazement, he returned and said that the brakes were still in good condition. That there were still many miles left on pads. They were sqilling really bad, he said the noise was just from the type of aftermarket pads and brand that was causing the sound. I believe if this company had been out to take a customer for a ride for some extra money, they could have taken me for all it was worth. But they took the high road and did not do that.
I can say as a female, that most companies would not have chosen that path. My hat is off to Pep Boys and I will go back there for service again.