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eNeighborhoods Complaint - Avoid eNeighborhoods

Review by jahunter on 2006-03-15
Correspondence with eNeighborhoods Customer Care via e-mail

Sent on 1-9-06
Good afternoon ________,

I have received several messages wanting my credit card information. I have decided a week after installing the trial copy that I am not ready to sign-up for your service.

I have received several mailing of other free trial CD's wanting me to sample your product. I have not used any of them due to visiting the options that where available.

I am confused on how I could be generating a bill for the amount noted below sense I discontinued using your service soon after trying the free trial pack.

I also just received a letter that indicates that I owe $---.--that was sent on 12-29-05.

Please let me know what I need to do to resolve this issue.

Sent on 1-27-06
I have just received another letter saying that this is the Final Notice in order to collect $---.-- because I have not responded to your request.

Below is a copy of the correspondence that we have had....

I have requested what we can do to resolve this matter that appears to have fallen on deaf ears. It also appears that you are only interested in ruining my credit for receiving a FREE Demo of your product that was only accessed for at the most 3 day immediately after installing the program. As I mentioned in my past messages that you have seemed to ignored, I did not see ANY clause that required me to request the service to discontinue or I would be billed let alone be threatened.....

I would like for you to take the time, if you can find the time to give me a call so that I do not receive any more unwarranted threatening letters.....

My account has now been placed with a collection agency that is being disputed.
Comments:2 Replies - Latest reply on 2007-04-17
Posted by CrazyRedHead on 2006-03-15:
It is not there responsibility to call you, you have to call them. Since they apparanty do not respond to email, have you ever attempted to call them. If you tried to cancel by email, most companies do not accept cancellation this way, you must call to cancel. I seriously doubt that they will call you. And until you call them, this matter will probably go unresolved.
Posted by champagnedrmz on 2007-04-17:
As a former employee of this company, of course they won't call you. If you open an account with them and give them false information or expired information and you don't call to cancel then yes you had an open account that was able to be used by you. If you emailed then you need to save the email to prove you cancelled before the expiration of the trial period and they will gladly remove all account information.

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