Ashley Furniture Homestore - Incompetent Salesperson
Bedroom furniture - Complaint
CALGARY -- I ordered 2 full sized youth beds from the Calgary NE location. Our salesperson is Charu [snip]. When we got our delivery 6 weeks later, it turned out that she had ordered the wrong side frames. Consequently the mattress and box springs did not fit so we had to order different ones. I went into the store to speak with Charu and explained the situation. She mentioned that she would contact me back but she didn't. She went ahead and made another order.
Our second delivery came a month later with the right sides but wrong boxsprings. She ordered "twin" sized boxsprings for our full sized beds.
I called customer service who are absolutely useless. The lady, Wendy, could only tell us that the office will reopen on Tuesday and asked us to contact the local store.
I called Ashley furniture store at the NE location which we bought the furniture and asked to speak to the manager. I was told that the manager was not in. They then got the same stupid salesperson to contact us. I asked her why she ordered twin boxsprings for us and all Charu said was that she didn't know. I agree that she didn't know how stupid she was. The manager still did not return our call. What a chicken [snip] character, surrounded by dumb salespeople!!! I will never buy any more furniture from Ashley because everyone there is so incompetent!!! If they were any smarter, they would find better jobs!!!!