Frontier DSL Internet Service - PATHETIC Customer Service, Long Wait, Unreliable Service
Sign up, installation, technical support - Complaint
PRINCETON, INDIANA -- I called the 800 number on a flier advertising Frontier Internet service with Dish Network TV package. After over 2 hours on the phone, they finally had me signed up for DSL Internet service, but were unable to process my request for Dish after being put on hold and transferred many, many times.
They told me my modem would arrive in the mail in a week, and I could self install it. A week later I get a phone call from a technician who claims there is a problem with the installations in my area, and there will be a delay of a week or until the end of summer. (?)
2 weeks in, I finally receive my modem. I follow the instructions, but it will not connect. I call the customer service number (which is a harrowing wait time every time) the guy tells me he is going to send out a technician there is a problem with my lines.
As my laptop sits open after the call, I notice it advances to a new screen on its own. So I call customer service back again, and this person who answers informs me the service ticket was canceled, but he sees no reason he can't help me get it set up. A half an hour later, my Internet is up and running. So the service technician they were going to send and charge me for was unnecessary.
Not 2 days later, all of a sudden my Internet shuts off for no reason. I follow all the useless instructions, call customer service again, wait 20 minutes for a live person to answer... She informs me I will have to wait FIVE MORE DAYS for a service technician to come and repair the line that may or may not even be messed up.
I am calling as soon as I get finished typing this to sign up with another provider. This is the most horrible service experience I've ever had with any company.