Time Warner - Unreliable Service- Worst Experience Ever
Every department - Complaint
NEW YORK, NEW YORK -- Time Warner cable is the worst experience I could ever had. Every month you receive a monthly bill higher than the previous one, on top of it, your Internet service is always down whenever you in need to use it, you may have cable and picture will freeze and on top of that you could be experiencing no volume at all for weeks and weeks. When you call for help, they refer you to technicians than don't know what they doing, some will promise you they will come to your home or call you after a certain time and won't show up. The worst is when you decide to cancel, the number you call say you must call during office hours and will disconnect. I finally got someone on a week day and they have the guts to tell me that my cancellation request will cost me $40 on my last bill... Lol I came to the office at Broadway to drop off the equipment, and the have me a number. The waiting time was over an hour and half..