Lexus Complaint - Lexus windshield wipers
CALIFORNIA -- March 15, 2006
To: CEO Lexus – Toyota
From: Dorothy Walsh
Re: Terrible Scare
I bought new windshield wipers and had them installed on January 30, 2006 at Lexus of Serramonte in Colma, CA.
On March 10, 2006 at approximately 2:35 PM I picked up my six-year old granddaughter from school in Greenbrae (Marin County, CA) and was driving over Wolfe Grade (a two-lane road over the mountain) into San Rafael where my daughter lives.
It was pouring rain. The rain was coming down in sheets. The wipers stopped working. Just stopped. Both of them. There was no place to pull over even if I could see (no shoulder lane). I was petrified and my granddaughter was screaming. There was zero visibility in front of me. I put my head out the driver’s side window and could just see the lights from the on-coming traffic. I was never so scared in my life.
By some miracle I drove like this for several miles until I was able to pull over at the first house at the bottom of the mountain.
I got out (by now I am soaking wet) and checked the wipers to find that the right one (passenger side) had a piece of metal about 1/8 of an inch wide sticking out of the wiper blade that was stuck in the wedge between the hood and windshield, thus stopping both wipers from working. I pulled this stick out and the wipers started to work again. This thin stick is 18” long with a small notch on each end. I saved it.
I was shaking so badly I had to cancel all my plans for the day. I still can’t sleep at night thinking of what could have happened and today had to get a prescription to help me sleep from my doctor (Dr. Kutzscher at CPMC in San Francisco).
I intend to tell everyone especially at Lexus/Toyota about this so it won’t happen again and perhaps kill people.
Please acknowledge this incident.
1327 11th Avenue
San Francisco, CA 94122
415 753-3858, cell: 415 297-7356