Priceline.com - Terrible Cancelation Policy & Customer Service
Cancelations & Customer Service - Complaint
DO NOT USE PRICELINE.COM FOR RESERVATIONS! Their cancelation policy is ridiculous and their customer service is lousy and ignorant.
My husband tried to surprise me with a vacation to Salem for my 40th birthday. He used Priceline to get the hotel and rental car - our reservations were 10/29/13-11/02/13. Then, last week we got terrible news about my Dad's health and now know that he is on very limited time, so obviously I decided that I wanted to cancel our trip. PRICELINE WILL NOT REFUND OUR MONEY WITHOUT MY DAD'S MEDICAL RECORDS!!! They honestly asked me to provide my Dad's doctors name, phone number, etc to verify my inability to travel. I said ABSOLUTELY NOT. All to cancel a car rental that is 3 months away? I said they are not a medical provider or an insurance company and there's no way I would give them PRIVATE information about my Dad's medical condition (or who his healthcare providers are), which by the way, is protected by HIPPA and is not even my consent to give!
I asked more than 3 times what the purpose of getting my Dad's info was, and what medical info they wanted released to them and the guy would NOT tell me - just kept repeating that it would be used to verify my inability to travel. I can't believe a company would seriously expect someone to divulge that sort of information to cancel a car rental reservation - and it makes me wonder how many people actually feel pressured to give it to get their money back. So we are working with our credit card company to get this resolved because Priceline REFUSES to give us a refund for the car rental, but strangely enough, agreed to cancel the hotel.
Thank God we didn't use them for the plane tickets! We offered to pay the $46 cancelation fee, etc, but they refused. So needless to say, I will NEVER use Priceline.com again and would advise you to never use them either.