Xfinity - Terrible Customer Service and Lack of Communication
Cable & Internet - Complaint
LANSING, MICHIGAN -- My roommate and I have had Comcast for about a month in a half. During this short time we have only had cable for a week and a half. We have stopped receiving signal.
Our Internet is in and out. All around less than par. I have called Comcast well over 15 times. I talked to 3 different people stating that our cable has no signal. 1 of them even raised his voice to me on the phone because I couldn't understand his TERRIBLE English. One person informed me out box stopped receiving signal so I went and traded them. I came home and again, no change so I called and talked to another 2 people. One guy stated that the only way is to have a tech come out. I spoke to them Tuesday evening and they told me a tech would be out Thursday July 18th from 8-9am.
I took vacation time in the morning so I could be here upon their arrival. To my surprise I received no phone call and no visit. I called the company and spoke to a very helpful lady. She told me that Comcast had cancelled my appointment for that Thursday and rescheduled it for today from 2-4pm. This was a problem because I was NOT taking work off again and this was the only time that nobody would be home. Any other time would work. I told them that when I spoke to them Tuesday. So, I called to cancel the appointment last Friday.
Today I go to call them and they tell me nobody was home when their tech came out. Even after I cancelled the appointment. Finally was fed up with them so I asked to speak to a supervisor. I told them everything that had been going on. Asked that we either be reimbursed for our month of no cable. A credit of some kind. They were not willing to work with this as she came up with any excuse possible to deny it so I hung up. Moral of the story. I wouldn't recommend this service to my worst enemy. They are horrible!