Comcast Customer Service - Comcast Poor Customer Service at All Levels.
Customer Support, Xfinity Tech Help, Billing Service - Complaint
MENLO PARK, CALIFORNIA -- Comcast has the worst customer service I have ever seen in my entire life. They offered to help me with my problem (hacked internet account). When the customer support person realized that she couldn't help, hung up on us. We called back and another customer support person hung up on us again. The third time we called, another customer support person told us that they couldn't help but level 2 service could. We were then transferred to a level 2 representative who told us that we will not be disappointed if we sign up for the Xfinity service. It sounded too good to be true and I repeatedly asked her if she knew what it would take to recover my account and she reassured me on that.
As soon as I signed up, the tech service representative came on the line and told me that it wasn't doable. I asked to cancel the service and was told that the department was closed. It took me a while to finally get to a representative to cancel the service, but I was doubtful that they would do the right thing after all that I experienced. Sure enough, I was billed for the service that I didn't receive. I had to call back again to have the charges removed. This time I was told by the billing support representative that the cancellation didn't take effect and she would have to transfer me to that department. I was frustrated and asked to speak to a supervisor. She then put me on hold in the "hold universal" to teach me a lesson. In summary, Comcast sucks big time.
The minute I find another viable internet provider, I will switch for sure. Comcast should know that customers will not tolerate this backward customer service. If they don't improve, they will be replaced by their competitors one of these days.