Whirlpool Customer Service - Won't Replace Defective Refrigerator
IKEA Nutid S23 Refrigerator - Complaint
I bought a new cabinet depth side-by-side refrigerator, made by Whirlpool, from IKEA. The ice maker didn't work correctly. After the second time it was "repaired" it leaked water out of the ice dispenser all over my new kitchen and floor while I slept.
On the third service call they replaced the entire ice maker and sensors. Still no ice. Whirlpool said they needed to send a different guy out. Another week of waiting for a service call to fix it and, guess what, still no ice. So five weeks with the new refrigerator, four service calls and still no ice. They wanted to send someone else out again in another week. I asked them how many times I had to let them try to fix it before they would replace it and I they wouldn't say. I asked to talk to a supervisor and they wouldn't transfer me.
I will never, ever buy anything made by Whirlpool as long as I live. I will attempt to have it replaced by IKEA. If that doesn't work I will take it up with my credit card and the Better Business Bureau.