Kmart - Unsatisfied With Online Order
Online Customer Service - Complaint
ONLINE -- I bought clothes via Kmart's online store on June 16.
I noticed that there was a better coupon on their webpage than the one
I used. I attempted to correct the order (and/or cancel it) and even
emailed customer service about it. I was told by
imran@customerservice.Sears.com that they could not cancel the order.
I took the delivery with the intent of taking it back to the store -
which I attempted to tonight. I was told that I could not be refunded
the shipping and handling charge, even though I attempted via the
online interface and customer service to have the order canceled. Why
should I have to pay for the shipping of an order that I attempted to
cancel? There is no way that the system is so fast that at 931 pm
that the order couldn't be canceled.