Orbitz - Unclear Customer Service Rep
Flight Change - Complaint
PITTSBURGH, PENNSYLVANIA -- I called Orbitz today to add one more day to my vacation which would require an additional rental car day and a change in flight. I was told that my car rental would be cancelled and rebooked for a new higher price. I said ok for that. My original cost was $607 for the whole trip then it went to $749.
The representative spoke about a $400 flight change. So to reassure what my total cost would be I asked if I would be only paying the different of $607 and $749 and she said yes. I asked twice and got attitude for asking the second time. I thought the $400 dollars was the total of my entire flight not for changing. That's why I asked multiple times if my total was only going to go up to $749.
Well the second I checked my bank account I noticed that I was charged that $400 taking me to over a $1000 on the whole trip. That's why I asked multiple times about my total. The customer service desk won't help me when I tell the situation. All I did was sit on hold the entire time. If they listen to the recording they could clearly hear me ask multiple times about my total charges and the representative clearly state that I will only be paying the $749 total. I did not want to double my charges for only one extra day on vacation.