Don't Buy Countertops From Home Depot!!!!!!
OKLAHOMA CITY, OKLAHOMA -- We bought $4000 worth of marble countertops from Home Depot. They sent out someone from Home Depot to measure countertops, my wife explained to them exactly what she wanted including a template from the cabinet makers. They say the measurements are wrong from the cabinet maker and say we owe an additional $1600. We paid the difference and we got put off for a month for several reasons but not limited to "the marble is on back order", "the installer cracked the marble when they cut it" and back to "the marble is on back order".
Finally we call Home Depot and tell them we need it installed its costing us money, is an eye sore and is very inconvenient! They tell us they will try to expedite the process and they switched installers.
The installer shows up, and they have cut the island marble top wrong. The installers tells my wife "yes it was cut wrong". The installer calls his boss and they tell him to bring it back and they will recut it.
Two months later and after contacting the counter top people at Home Depot, the assistant manager, the store manager, the regional manager, the associate and manager of the installer and making a complaint to the corporate headquarters we are 3 months without counter tops and still counting!!
The installer tells my wife that she signed a piece of paper saying that the measurements were right. My wife didn't sign anything, she doesn't know how to measure counter tops and on top of that its not her responsibility that's what we are paying them for! They tell her they will bring her the original top back but that's it....
I will NEVER do business with Home Depot again! They are a very shady business that does not care about their customers, has extremely bad customer service and its employees and contractors have know idea what they are doing. The employees have told both my wife and I that they will "call us back" or "get to the bottom of it" but they don't and have no intentions to. PLEASE STAY AWAY!
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