Sears Service - Sears Continuous Phone and E-Mails Are Annoying.
DENVER, COLORADO -- My 23 year-old furnace started making noise and I requested a Sears inspection. I received a call to schedule an inspection. Inspector came on time and did a good job of analyzing the issues. After the inspection, I was faced with the choice of doing a repair or a replacement. So, I requested a proposal to replace the furnace.
I received about 6 e-mails and two phone calls confirming my appointment time and address for the technician to discuss replacement options. One phone call wanted to change my appointment time to earlier than I had established.
Then there was the automated survey phone calls to assess what I thought of the repair technicians visit. I don't like survey's and so I hung up three times. However, it became obvious that the calls were going to continue until I answered the survey. So, I did.
The person who performed the assessment and proposal for furnace replacement had a computer slide show and an overly complex pricing structure which seemed to inch lower whenever I seemed reluctant to sign on the dotted line. There was pressure to[submitted text ended here]
Company Response on :
My name is Liz and I am a part of the Sears Social Media Support team. We can absolutely understand your disappointment with the numerous emails and phone calls you have received. We strive for top notch service being provided to each one of our customers and it is apparent that we failed to do so with you recent situation and we apologize for that. Understanding that we have let you down, we would be delighted to speak with you so that we can gather the needed information in order to provide feedback. Please send us an email containing your preferred contact information, including the phone number used at the time of the purchase, to firstname.lastname@example.org. Please include your FB screen name (Ideanwilliams333) so that we may expedite your request, and we look forward to assisting you.
Social Media Moderator
Sears Social Media Support
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