Sears Service - Sears Continuous Phone and E-Mails Are Annoying.
DENVER, COLORADO -- My 23 year-old furnace started making noise and I requested a Sears inspection. I received a call to schedule an inspection. Inspector came on time and did a good job of analyzing the issues. After the inspection, I was faced with the choice of doing a repair or a replacement. So, I requested a proposal to replace the furnace.
I received about 6 e-mails and two phone calls confirming my appointment time and address for the technician to discuss replacement options. One phone call wanted to change my appointment time to earlier than I had established.
Then there was the automated survey phone calls to assess what I thought of the repair technicians visit. I don't like survey's and so I hung up three times. However, it became obvious that the calls were going to continue until I answered the survey. So, I did.
The person who performed the assessment and proposal for furnace replacement had a computer slide show and an overly complex pricing structure which seemed to inch lower whenever I seemed reluctant to sign on the dotted line. There was pressure to[submitted text ended here]