Overstock - Defective Merchandise Non Refundable
Customer Service - Complaint
NEW JERSEY -- I am writing to warn those to beware that if you purchase something from Overstock and its defective you will not be allowed to return it for a full refund. I purchased a full-size mattress, a king size mattress, and a leather sectional sofa that all came defective.The total of my purchase was around $3,000. I was not able to inspect the items upon delivery because I was not home. Someone did the favor for me and stayed home to sign. When I was able to inspect I found that the mattresses were of poor quality and had horrible stitching and mattress was very hard. The leather sofa had a damage where the leather was scuffed off in one area. I contacted Overstock immediately and they told me to send pictures, which I did. Then I was told that I could not get refunded because their policy didn't allow it since I had already signed for the items. Well its been a month of e-mails going back and forth between me and their customer service and I still have not gotten any resolution. Beware of their return policy and shop elsewhere where their return policies let you actually return items.